Frequently asked questions
Answers to the things we are asked most. If yours is not here, customer service will help you out.
The questions below cover ordering, delivery, payment and returns. If you need help with a specific order, your order number is on the order confirmation — have it to hand when you get in touch.
How long is delivery?
Anything in stock ships the same day when ordered before 3pm, and normally arrives within one to three working days. Made-to-order items get their own delivery date on the order confirmation.
What does shipping cost?
Shipping is calculated at checkout from weight, volume and delivery address. If you have an agreement with us, the shipping terms in that agreement apply instead.
Can I order as a private customer?
Yes. You can check out without an account. A business account adds contract pricing, order history and the option to pay by invoice.
How do I pay?
At checkout you can pay by card, Swish or invoice. Invoicing requires an approved business account.
How do I return something?
Contact customer service within 30 days and we will send you a return label. The item must be unused and in its original packaging.
What about faulty goods?
If something arrives damaged, get in touch with your order number and a photo. We will replace or repair it, and cover shipping both ways.
Can I get a quote?
Yes. Put the articles in your cart and contact us, or get in touch with quantities and we will come back with a price.
How do I change an order I have placed?
Contact customer service as soon as you can. As long as the order has not been picked, we can change its contents, address and delivery method.
Need a hand?
Cannot find the answer? Get in touch — we reply on weekdays.